Refund & Cancellation Policy

Non-refundable payments

Except where a refund is required by applicable law, amounts successfully paid for an IntelliGuider subscription, plan, digital learning service or other paid feature are non-refundable once payment has been completed and the purchased service or access has been activated or made available to the account.

Users should review the applicable price, billing period, features, limits and other purchase information displayed at the time of payment before authorizing the transaction.

Pricing may change

IntelliGuider subscription prices, plan charges, features, usage limits and other fees may be revised from time to time.

Pricing may change because of factors including, without limitation, cloud and infrastructure costs, artificial-intelligence and third-party service costs, software development and maintenance costs, staffing and operational costs, taxes, regulatory requirements, payment-processing charges, currency or market conditions and other costs associated with providing and improving the service.

The price and applicable terms presented to and accepted by the user at the time of a purchase or renewal will apply to that transaction, subject to applicable law.

Cancellations

Where recurring subscriptions are offered, a user may cancel future renewal in accordance with the cancellation options and billing rules made available for the applicable plan.

Cancellation prevents future renewal where applicable but does not normally create a refund for a subscription period, plan or service that has already been paid for and activated, except where required by applicable law.

Duplicate, incorrect or unauthorized charges

If a user believes that the same transaction was charged more than once, that an incorrect amount was charged, or that a transaction was processed incorrectly, the user should contact IntelliGuider with the relevant payment reference so the transaction can be investigated.

A correction or reversal of a verified duplicate or erroneous charge is not treated as a discretionary refund under this policy.

Failed or interrupted payments

A failed, pending or interrupted payment does not guarantee activation of a paid service. Where money appears to have been debited but the transaction is not successfully confirmed, resolution and reversal timing may depend on the payment gateway, bank, card network, UPI provider or other payment service involved.

Technical issues

A temporary technical issue, maintenance period, internet problem or third-party service interruption does not automatically create a right to a refund. IntelliGuider will first make reasonable efforts to restore or correct the affected service where appropriate.

Exceptional cases

Where IntelliGuider determines that an exceptional refund or adjustment is appropriate, or where a refund is required by applicable law, it may be processed through the original payment method or another appropriate method.

Processing and settlement times may depend on the payment provider, banking network and other third parties and therefore may be outside IntelliGuider's direct control.

Legal rights

Nothing in this Refund & Cancellation Policy excludes, restricts or removes any consumer, payment or other legal right that cannot lawfully be excluded or restricted.